Cape Jaffa Wines ~ Returns & Refunds Policy

Cape Jaffa Wines complies with Australian Consumer Law. If a product is faulty, damaged, or not as described, you may request a repair, replacement, or refund. This policy explains how to make a claim.

Change-of-Mind Returns

  • Wine
    Because our wines are produced in small batches, we cannot accept returns or exchanges for change-of-mind once goods have left the Cellar Door or been shipped.

  • Merchandise (glasses, apparel, etc.)
    Unused, unopened merchandise in its original packaging may be exchanged within 14 days of purchase. Proof of purchase is required, and the customer is responsible for return freight.

  • Order Errors
    If you ordered the wrong item, please email us within 24 hours of placing your order and we’ll do our best to amend it before dispatch.

Gift Cards

  • Are valid for 36 months from date of purchase.

  • Are non-refundable and not redeemable for cash.

  • Lost or stolen cards cannot be replaced.

  • Cannot be used to purchase additional gift cards.

Faulty or Damaged Goods

Inspect your delivery as soon as it arrives. If any bottles are broken, leaking, or visibly damaged, email wine@capejaffawines.com.au within 3 days of receipt. Include your order number, a brief description of the fault, and clear photos of the affected items and packaging. Once verified, we will issue a prepaid return label (or authorise safe disposal) and send a replacement or process a full refund to the original payment method.

Weather Damage

We cannot accept returns, refunds, or exchanges for wine harmed by extreme temperatures during shipment. If you’re concerned about weather, contact us before ordering so we can suggest a safe shipping window.

Returns Process

Contact → Assessment → Prepaid label → Refund within 5–7 business days.

Cape Jaffa Wines Pty Ltd (“CJW”, “we”, “our”, “us”) operates under South Australian liquor licensing, food safety, and responsible service standards. CJW offers wine flight tastings, grazing platters, and vineyard experiences at 459 Limestone Coast Road, Wangolina SA 5275, in a relaxed, pet- and family-friendly environment. On the same property, The Cape Jaffa Wines Cottage offers vineyard accommodation bookable via Airbnb.

All bookings made through FareHarbor, Acuity Scheduling, or our website are subject to these Terms & Conditions and the Refund Policy below.

Bookings & Cancellations

Table Reservations are free to book and non-refundable, but please cancel if you can’t attend so your table may be offered to others. Food Orders cancelled more than 48 hours before your booking can be refunded or rescheduled; cancellations within 48 hours are non-refundable. CJW reserves the right to reschedule or cancel due to weather, operational, or safety considerations or government-mandated restrictions. If we cancel, you’ll receive a full refund or alternative date.

Gift Vouchers

Gift vouchers are valid for three (3) years from purchase, redeemable online, at the Cellar Door, or for onsite experiences. They are non-refundable, not redeemable for cash, and cannot be replaced if lost or expired.

Alcohol Service

Only products produced by Cape Jaffa Wines and Loophole Brewing Co. may be served on premises. BYO alcohol is not permitted.